Travel Enterprises Ltd Terms and Conditions
Here are some of the boring bits which we recommend you keep a copy of. Don’t forget your agreeing to the below when you travel with us so If you need any of the terms and conditions explained in plain English just get in touch.
Service Provision by Travel Enterprises Ltd
Travel Enterprises Ltd or our affiliate supplier will provide a coach/specialist vehicle which will meet the safety and seating specification agreed at the time of booking. The vehicle provided will be legally satisfactory to carry out the agreed work.
The route taken on your journey will be at the sole discretion of the driver or affiliate supplier. This route will be dependent on the road, traffic or weather conditions at the time. No discount will be given if the route taken is not the shortest available. A specific route can be requested at time of booking but must be submitted in writing at least 7 days prior to travel. Stops at suitable locations are permitted to serve comfort requirements of passengers and to satisfy the legal boundaries in regards to breaks and rest for drivers.
We will always do everything to ensure your vehicle arrives on time but do suggest that sufficient planning in regards to your collection times. We recommend that 35 minutes extra is allocated to your estimated outward and return journey time. Travel Enterprises cannot except any responsibility for delays caused by events that are out of our control. If the circumstances of your travel mean that journey times are vital then we strongly suggest that you insure yourself or party against this.
Delays to Service
These Terms and Conditions state that no liability or responsibility can be accepted by Travel Enterprises for the following:
- Traffic Congestion
- Road Accidents
- Adverse Weather Conditions
- Road Conditions
- Any Other happenings deemed out of Travel Enterprises reasonable control which may result in a delay (Acts of God).
Notwithstanding this Travel Enterprises will provide a money back reliability guarantee If your journey is delayed approximately 1 hour 25 minutes or more and is not caused by any of the factors in the aforementioned Terms and Conditions.
In the event of Travel Enterprises not being able to provide a replacement vehicle the customer will be within their rights to claim a refund for that leg of the journey or day of travel.
Due to operation requirements Travel Enterprises have the right to supply a larger coach than required or two smaller coaches. This will incur no extra charge on behalf of the customer.
Luggage
Travel Enterprises and our affiliate partners will endeavour to take reasonable care of all passengers luggage and items which they wish to take on the coach. Regardless of this Travel Enterprises will not accept responsibility for any damage or Loss while these items are on the vehicle. It is imperative that under no circumstances should personal possessions/valuables be left on the vehicle (even when locked).
Personal possessions which are stolen are not insured on any of our vehicles. Travel Enterprises recommend that customers personally insure their valuables in the likelihood of events such as this happening.
We are unable to carry animals other than registered guide or assistance animals accompanying the appropriate passenger.
Any property recovered will be safely stored and may be claimed in accordance with out lost property policy (please contact a member of staff for details).
Drivers Hours
The hours in which drivers are permitted to operate is regulated by Law. Travel Enterprises fully comply with these regulations and will tailor all journey itinerary’s to ensure driver hours is within legal limits. Passengers must adhere strictly to collection times agreed in the booking confirmation and not cause any delay or stoppages before or during the journey. If such delays are caused Travel Enterprises has the right to alter or in some cases curtail passenger travel to stay within the boundaries of the Law.
Travel Enterprises cannot accept any liability for losses caused by the aforementioned delays unless these losses are a direct result of negligence on the part of Travel Enterprises.
Customer Responsibilities
Customers travelling on one of our Vehicles or an affiliate party vehicle must act in a decent and proper manner for the entirety of the travel and booking process. The driver has the right to refuse or eject any passengers he/she deems is unfit for travel (for example under the influence of alcohol / drugs or being abusive).
Damage to Vehicle
Travel Enterprises have a zero tolerance towards damage and/or untidiness being caused to our or affiliate party coaches. The customer shall be held responsible for any damage or soiling caused to the interior or exterior of the vehicle. If a vehicle requires any form of specialist repair or cleaning beyond the normal procedures undertaken after travel then Travel Enterprises is entitled and within our rights to recharge the customer the cost (Trip Leader at time of booking). Specialist cleaning includes removing of vomit and disinfection of related areas. Customers are solely responsible for their actions within the travelling Party and must act in a manner befitting to the Travel Enterprises Behavioural policy.
Payment, Cancellation and Additional Charges
VAT Charges
All quotes that you obtain from Travel Enterprises will be exclusive of VAT. Currently no VAT is chargeable on UK Coach travel.
Payment by Invoice
Customers will be asked of their preferred payment method at the time of booking. Payment on invoice only bases is available for government or corporate organizations that have agreed such a process in writing with Travel Enterprises beforehand. We require payment in full no more than 7 days prior to day of travel. Bookings made in advance of the 7 days will require a minimum 20% deposit.
Payment by Credit/Debit Card
Customers paying by debit/credit card must pay a 20% deposit when booking more than 7 days in advance of travel. This 20% will then be deducted from the total balance outstanding for travel paid on the same card.
All trips with Travel Enterprises regardless of the payment method must be fully paid for with cleared funds 5 days before date of departure. Travel Enterprises withhold the right to cancel any trip for non-payment under our cancellations terms (see below).
Cancellation Policy
In the event of a booking being cancelled 14 days or more prior to the date of travel the customer will incur no extra costs except the 20% or £100 (minimum) deposit paid to secure the vehicle for hire.
Customers cancelling a journey less than 14 days before travel will have to pay the full balance remaining for travel to Travel Enterprises Ltd.
Deposits secure the limited number of vehicles for hire therefore cancellations withdraw the opportunity for us to re-allocate. In this case Travel Enterprises Ltd will not refund any deposits, though we will accept the initial deposit towards a new booking.
Additional Charges
Certain journeys will incur additional charges e.g. Parking, ferry crossings or event tickets. Travel Enterprises will act on your behalf and add any necessary additional costs to the travel balance if agreed at time of booking. Customers have the right to arrange this part of the journey themselves if they so wish, but must send all booking information to Travel Enterprises at least 14 days prior to travel.
Travel Enterprises upholds the right to charge for Driver accommodation in circumstances when the journey period exceeds 24 hours. It’s at the sole discretion of Travel Enterprises to decide on a case by case basis whether additional costs are applied to a journey for accommodation. Travel Enterprises will not be held liable for any reimbursement requests for drivers who do not use arranged accommodation.
Longer trips on the basis of hours/mileage may incur additional costs for the use of a second driver. The booking quote customers receive excludes the cost of an additional driver or driver accommodation (unless agreed beforehand in writing). Our Logistics team will work with customers to ensure the itinerary alleviates as many additional costs possible. If such costs prove unavoidable them Travel Enterprises will notify customers no less than 7 days before departure date. If these additional costs result in cancellation then the customer will not be required to pay any resulting costs.
Booking Confirmations and Amendments
The customer is responsible for checking that the booking confirmation sent to them is correct. This same document is used by our drivers so it’s vitally important that any errors are flagged up at the earliest occasion possible.
Amendments can be made to bookings subject to time and vehicle capacity constraints. Amendments must be requested in writing to our logistics team who must authorize the requested changes. If a customer does not receive an updated booking confirmation showing the agreed amendments then they must assume these haven’t been made.
At no time can verbal amendments be considered as confirmation of itinerary changes. Customers are responsible for making sure Travel Enterprises have all the correct travel information. Travel Enterprises upholds the right to charge accordingly for changes if deemed necessary.
Complaints
Any Customer wishing to complain about a booking or a trip can do so by sending written correspondence via post (address available on request) or email to enquiries@letsbookngo.com. Travel Enterprises will do everything to assist with complaints; our customer service office is open between the hours of 9.00am and 5.30pm Monday – Friday (excluding Bank Holidays). Customers must ensure the following information is included with a letter of complaint:
- Booking Reference number
- Full reason for complaint
- Name and contact details
Failure to supply any of the above details can result in Book ‘n’ Go dismissing a complaint. In the event of this happening Travel Enterprises will not accept any negligent responsibility.
General
When placing a Booking with Travel Enterprises it’s important that customers are confirming they have read and understand the Terms and Conditions stated in this document.
Consumer Rights are in no way affected by these Terms and Conditions.
All our vehicles have a strict no smoking policy. Customers must make all passengers fully aware of this on board policy.